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정연옥 ( Jeoung Yeon-Ok ) - 경동대학교 간호학과
박성철 ( Park Song-Chol ) - 고려대학교 문과대학 독어독문학과
진정근 ( Jin Jeong-Kun ) - 공주대학교 인문사회과학대학 독어독문학과
김주영 ( Kim Joo-Young ) - 경인교육대학교 국어교육과
이지언 ( Lee Ji-Uhn ) - 경희대학교 일반대학원
박순영 ( Park Soon-Young ) - 경희대학교 일반대학원
석소현 ( Sok So-Hyune ) - 경희대학교 간호과학대학 간호학과
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Abstract
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Purpose:This study was done to explore communication between nurses during preceptorship.
Methods:A qualitative study, using content analysis was conducted. Semistructured interviews were held with 10 nurses working in urban hospitals.
Results:A total of 226 significant statements were selected from the data and classified into 4 categories and 23 subcategories. Communication experiences of new nurses’ own performance were responses to reproach - acceptance and apology, and unresponsiveness due to feeling small and uncomfortable; responses to questions - misanswer; responses to directions - unconditional acceptance. Communication experiences of new nurses’ performance by nurse preceptors were kindness, stigmatization, talking behind one’s back, criticism and reproach, impolite words, and emotional expression. Communication experiences of nurse preceptors’s own performance were directives, sympathy, reproach, unkindness, authoritative strictness, and nonverbal expression: being cold, and lessening of tension. Communication experiences of nurse preceptors’ performance by new nurses were response to criticism - recognition and apology for mistakes, evasion of responsibility, and excuses; responses to explanations-active acceptance, and difficulty with communication due to lack of comprehension.
Conclusion:These results provide deep understanding of nurses’ communication during preceptorship and should help in developing comprehensive education programs for preceptor nurses and new nurses.
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KeyWords
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Nurses, Preceptorship, Communication, Qualitative research
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원문 및 링크아웃 정보
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등재저널 정보
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